As Chief Operating Officer (COO) at KL Coaching, Inc., you’ll lead day-to-day operations, ensuring staff, systems, and strategy execution are aligned and efficient. Your focus will be on maintaining infrastructure, driving process improvements, and supporting business priorities. We run on EOS, and this role functions as the Integrator—except the CEO retains ownership of the P&L.

POSITION OVERVIEW:

As the CEO/Visionary’s operational partner, you will translate strategy, aligning day-to-day operations with the company’s strategic vision and leading the team to deliver results in a focused, productive, and positive environment.

Success in this role requires someone who can balance high-level strategy with attention to detail. You should have strong operational instincts, a process-driven mindset, excellent communication skills, and a passion for staff management and mentorship. You’re a resourceful self-starter who can own a department, initiative, or project from start to finish.

The COO is responsible for translating the Founder’s vision into action—developing strategy, leading execution, and building systems that empower staff and scale the business. You’ll oversee operations, logistics, and cross-functional collaboration to expand the company’s reach and ensure an exceptional client experience.

The core result of this role is a business that runs efficiently, delivers on its goals, and grows in impact—without requiring the CEO to manage the day-to-day.

This job is for you if you:

• Love leading a high-performing team to execute on a big vision, keeping people, projects, and priorities aligned.
• Are a strategic thinker who can translate ideas into clear, actionable plans—and then ensure they get done.
• Thrive on accountability, love a good process, and are obsessed with driving focus, clarity, and simplicity across the business.
• Communicate exceptionally well, know how to cascade key messages throughout an organization, and keep everyone rowing in the same direction.
• Stay calm in conflict, enjoy problem-solving, and know how to manage a team with both authority and empathy.

This job is not for you if you:

• Struggle to manage others, avoid hard conversations, or have difficulty holding people accountable.
• Prefer to work on your own or need constant direction rather than taking initiative and ownership.
• Dislike structure, resist following systems, or tend to ignore established processes and procedures.
• Feel overwhelmed by complexity or don’t enjoy leading cross-functional collaboration across a company.
• Get defensive when given feedback or have difficulty navigating challenges without escalating tension.

This is a salaried position (exempt) with benefits that reports to KL Coaching, Inc’s CEO. Expectation is for 35 hours over 5 days a week (which is full-time in our business), with very occasional evening and weekend work required.

DAILY OBSESSIONS AND KEY DUTIES

Lead, Manage, Accountability (LMA)

• Maintain quality control of projects and deliverables across the organization.
• Lead and manage the Director of Social Media, Creative and Copy, the Program and Client Experience Manager, the Sales and Marketing.
• Organize and run leadership L10 to coordinate team priorities.
• Generate weekly, monthly ,and quarterly reports on overall business score card metrics and KPIs.

Remove Obstacles & Barriers (the buck mostly stops with you!)

• Lead day-to-day business operations to implement the Founder’s strategic vision, maintaining smooth and efficient execution across all areas.
• Liaise with state and federal agencies as needed to ensure the company remains in full legal and regulatory compliance.

Increase Efficiencies & Remove Waste

• Build and maintain infrastructure, systems, and SOPs—including EOS integration—to support scalability, consistency, and efficiency.
• Identify and implement process improvements, optimize software and tools, and drive company-wide operational growth.

Consistently Translate Strategy Across Departments

• Implement the company’s Vision/Traction Organizer (VTO), ensuring traction on strategic objectives, alignment across all departments, always meeting or exceeding planned goals.

Look for Opportunities to Increase Business Revenue & Impact

• Proactively identify operational and strategic opportunities to improve profitability, scale impact, and maximize client value.

• Manage organizational structure, team leadership, and department performance, including hiring, onboarding, and supporting staff.
• Foster strong internal communication, staff morale, and a collaborative, high-performing work culture.
• Manage relationships with consultants and professional services (legal, HR, finance).

THE FOLLOWING IS REQUIRED

• 3-5 years of experience in upper-level management position.
• 3 years of operations or project management experience.
• Exceptional leadership and managerial skills (including written and verbal communication).
• Experience overseeing core HR and payroll procedures including hiring, firing, onboarding, offboarding, benefits enrollment management,
• Tech-literate (programs used: Ontraport, Dropbox, Google Drive, Gmail, Slack, WordPress, Vimeo, Wistia, ClickUp, and YouTube). (Training available for the right candidate.)
• Demonstrated experience creating and maintaining systems.
• Knowledge of online business and the life coaching industry.
• Interest and ability in managing, supervising, and coaching employees using a thought work-based approach, because if we do not understand how employees are thinking we cannot understand how to help them grow, evolve, or improve.

COMPENSATION

• Salary: This position has a non-negotiable starting salary of $150,000
• Benefits: KL Coaching, Inc. offers health insurance, a 3.5% match for a Simple IRA retirement account, four weeks of paid time off (plus the week between Christmas and New Year’s when the business is closed), unlimited paid sick leave, paid parental and bereavement leave, free coaching, donation matching and more.

The Program and Client Experience Manager ensures the high-quality delivery of all programs, driving engagement and client success through the seamless implementation of challenges, live and virtual events, and other approved initiatives. This role is vital in transforming participants into raving fans who not only achieve results they seek but also amplify the company’s impact by spreading its mission and work.

POSITION OVERVIEW

The primary purpose of this position is to manage the operational execution of KL Coaching’s client-facing programs. This role focuses on implementing established strategies, ensuring seamless program delivery, managing projects, tracking key performance metrics, resolving client concerns or disputes, and executing initiatives that enhance the client experience, engagement, and retention.

Strong project management abilities, organizational skills, communication skills, and attention to detail are required to excel in this role. The Program and Client Experience Manager will report to the COO and lead the Client Experience team to execute program initiatives and help clients achieve the results they desire.

DAILY OBSESSIONS AND KEY DUTIES

Lead, Manage, Accountability (Coaches and Client Concierge)

• Organize and run Client Experience meetings to coordinate team priorities.
• Lead and manage the Coaches and Client Concierge
• Partner with the Client Concierge to improve customer experience methods.
• Serve as the decision-maker for client issues escalated from the Client Concierge.
• Generate weekly, monthly, and quarterly reports on department scorecard metrics and KPIs.

Seamless, Excellent Program Delivery

• Oversee the delivery and the day-to-day management of all client-facing programs.
• Manage program-related projects, such as program and curriculum development, live and virtual events, engagement challenges, and other key initiatives.
• Write the copy for all program related communications from enrollment to graduation. This includes, but is not limited to, program announcement emails, bonus delivery emails, purchase/registration confirmation emails, the weekly newsletter.
• Host non-coaching calls inside programs such as orientation calls, touchpoint calls, etc.
• Host and administer program sales webinars, including managing the chat, collecting questions, sharing links, and offering technical support.

Help the Business Get Better at Creating Client Engagement & Results

• Monitor client experience, journey, and retention efforts by designing surveys or other engagement opportunities and reviewing customer service and/or other client communications to assess program effectiveness and identify opportunities for growth.
• Review survey data, analyzing program metrics and KPIs, compile analyses, and present findings to COO.
• Collect and share client success stories with the sales, marketing, and social media teams on a regular basis.
• Develop, propose, and implement client retention and engagement initiatives.

Create and Manage Program Projects and Templates

• Oversee the launch and execution of programs and special projects as needed.
• Coordinate logistics and execution for live and virtual events.
• Create and manage projects in ClickUp to track tasks, deadlines, and deliverables.
• Develop and maintain departmental processes, templates, and best practices.

Quality Assurance of All Program Materials

• Ensure all program-related communications, resources, and materials are accurate, clear, and aligned with company standards (monitored through review of emails, calls, and deliverables).

COMPENSATION

Salary: This position has a non-negotiable starting salary of $90,000.

Benefits: KL Coaching, Inc. offers health insurance, a 3.5% match for a Simple IRA retirement account, four weeks of paid time off (plus the week between Christmas and New Year’s when the business is closed), unlimited paid sick leave, paid parental and bereavement leave, a coaching stipend for professional coaching, donation matching and more.